How old is your call center? Whether it has been around for a long time or it’s just getting on its feet, you can embrace improvement and enjoy the benefits at any time. Your call center’s team is the voice of your company and it is absolutely crucial that you invest in them. You want […]
Blog
Make Your Call Center All It Can Be – Part 1
Customer service is an interesting animal. It evolves with the times, but its basic mission to take customers’ problems and make them go away never really changes. Phones have long been the staple of customer service, but the digital age has brought some innovations in the name of streamlining customer experience and saving the company […]
Why It’s Important To Invest In Employee Motivation
In past blog posts, we’ve discussed in detail how gamification software works to motivate employees in call centers, how call center management can implement the software to optimal employee engagement, and how gamification came to be. Here at Bit-Lever, we have no doubt in our mind that our AgentPro gamification platform can help your call […]
The Benefits Of Employee Recognition Through Gamification
We’ve talked a lot about how important and beneficial it is to incorporate a gamification platform into your call center in order to motivate employees to improve their performance. With motivated employees, everyone in the company benefits, from the call center agents themselves to the management who oversees and tracks their progress, to the company […]
Why It’s Important To Implement Gamification
Gamification is the act of using gaming techniques to encourage and motivate employers, students, or learners to continue learning content and engage with a certain product or service. By implementing gaming techniques into the learning process, individuals will be able to explore and practice important aspects of work or education, including team building, efficiency, and […]
How Call Center Agents Improve When Being Motivated In The Workplace
Your employees are the most important asset of your company. When they are satisfied and feel as if they are appreciated and play an important role in the company, their work will reflect that. That’s why it’s so incredibly important to ensure that your employees are feeling seen, heard, and motivated. If you work at […]
Key Aspects Of Effective Call Center Gamification
Before many of the big gamification softwares were released was a man named Charles Coonradt. He wrote a book called “The Game Of Work” that was printed in 1984, and shares a title with a consulting firm he founded in 1973. Coonradt’s work focuses on encouraging involvement and engagement amongst employees in a professional work […]
A Brief History Of Gamification
Working in a call center, managing agents and teams, requires motivating your employees. In order to cultivate a workplace full of productive, successful employees, you need to encourage motivation, provide and receive feedback, and commend good performance. This is where gamification software plays a role. Gamification platforms can immensely benefit the vitality of a call […]
Ways To Motivate Your Call Center Agents
There is no doubt that when employees are happy and content, productivity in the workplace increases. No one wants to work in an environment where they don’t feel encouraged, motivated, or part of the team. This includes call centers. When call center agents are happy and satisfied in their position, a boost in their performance […]
How To Tell If Gamification Software Is Effective In A Call Center
Gamification is a technique that uses game methods to motivate employees, boost their engagement, and increase the efficiency of their work. In call centers especially, gamification can be a very powerful, positive, and effective tool to engage call center agents. Through goal setting, completing certain objectives, and partaking in a healthy level of competition among […]