Features

About Our Gamification Software

The AgentPRO application comes with stock dashboards for call center agents, supervisors, managers, site directors, and executives. Unlimited custom call center dashboards can be created for other roles or purposes, such as weekly meetings.

Drive Competition

Our gamification software platform inspires engagement and employee motivation by making work fun again. Your team will participate in weekly leaderboards, earn trophies, and redeem points for real incentives or tangible rewards.

Report Cards

Your agents will receive a custom report card, a call center agent scorecard, every week that shows them exactly where they stand, how they got there, and where their focus should be.

Trophies

Make sure every group is recognized and shout out to all kinds of different accolades. AgentPRO comes with trophies that automatically recognize your top call center agents, your best new agent, the most improved, and many other areas that don't only leave the focus on the very top.

Customer Experience

Your customers can feel the difference when speaking to an agent in an energetic and rewarding call center environment. Pump energy back into your center with gamification and your customers will respond with better CSAT and NPS scores.

Help the Right Agents

Automatically identify where your agents are struggling and get them the help they need. As a call center gamification software, AgentPRO will show them the direction to improve their performance and earn incentives.

Team vs. Team

Have your teams compete with each other every day. Supervisor vs. Supervisor or Center vs. Center; competition and teamwork are a winning combination for staff and employee motivation.